This is the first artificial intelligence (AI) or also known a robot that have been invented by human being with the main purpose to cook and serve food. It was created by an inventor from Japan. While this cooking robot was a prototype, they have numerous difficulties such a to hold a ketchup bottle, unable to identify cooking utensil and etc. For the past few years, the prototype was complete and perfect. Today this cooking robot have serve dozen of restaurants, it was estimated that after 5 years from now, this robot will be widely use and lift some of the chef's burden. The use of this robot is not only focus on restaurants or tall but also will give a great impact for the housewives.

DustCart is designed to answer a customer’s call for a trash pick-up, make its way to their location and ask for a personal ID number that identifies the user and tracks the garbage. It also asks for the kind of trash being dumped – organic, recyclable or waste. DustCart then opens its belly bin, collects the trash and takes it to a dumping site. Besides replacing the garbage man,DustCart could also eliminate the noise pollution that comes with traditional Italian trash collection by running on a silent, lithium-battery operated engine. The robot is also outfitted with special sensors that monitor air temperature, as well as air pollutants, such as: nitrogen oxides, sulfur oxides, ozone, benzene, CO and CO2.






At MIT, Cynthia Breazeal and her team are building robots with social intelligence that communicate and learn the same way people do. Her favorite robot is Leonardo. Leonardo is the most expressive robot in the world today. Leonardo's expressiveness arises from its ability to move its eyes, mouth, ears, and arms to express a wide range of emotions.

Although highly articulated, Leonardo is not designed to walk. Instead, its degrees of freedom have been selected for their expressive and communicative functions. It can gesture and is able to manipulate objects in simple ways. Although it is not humanlike, the developers have intentionally given Leonardo a youthful appearance to encourage people to playfully interact with it, much as one might with a young child.

These improvements in technology has shown how good technology can advance therefore we can see that leaps are being made in artificial intelligence. This shows how good technology can get and also the latest breakthroughs in science.

Riddle Me This

1)     Daniel, my son, is exactly one fifth my age. In 21 years time, I will be exactly twice his age. My wife is exactly seven times older than my daughter, Jessica. In 8 years time, my wife will be three times older than Jessica. How old are Daniel and Jessica now?

2)     The priest in my hometown told us that on a particular day he would walk on water for 30 minutes. The lake was not dry and we all observed the priest actually walking on water.

3)     Captain is to Private as to Master is to...

4)     What is once in a minute, twice in a moment, and never in a thousand years?

5)     I give you a group of three. One is sitting down, and will never get up. the second eats as much as is given to him, yet is always hungry. the third goes away and never returns.

ANSWERS:
1)     Daniel is 7 and Jessica is 4 years old.
2)     It was winter and the lake was frozen.
3)     Slave.
4)     The letter "M".
5)     Stove, fire and smoke.

PAST YEAR 2009 - 2011 (CHAPTER 4)

APRIL 2009

PART A

7) Efficiency and effectiveness metrics are two primary types of IT metrics.

ANSWER : True

PART B

7) What type of metrics measure throughput, speed, and availability?

A. Efficiency IT metrics.

B. Effectiveness IT metrics.

C. All of the above.

D. None of the above.

ANSWER : A

8) Which of the following is not an example of information system metrics?

A. Baseline metrics.

B. Business Process Reengineering (BPR) metrics.

C. Customer Relationship Management (CRM) metrics.

D. Enterprise Resource Planning (ERP) metrics.

ANSWER : A

OCTOBER 2009

PART A

4. Benchmarks are baseline values the system seeks to attain.

ANSWER : True

PART B

3. Which of the following metrics help managers measure and manage strategic

initiatives?

A. Web site metrics

B. Web site metrics, SCM metrics, Supply Chain Relationship (SCR) metrics, and

Reengineering Business Process (RBP) metrics

C. Web site metrics, SCM metrics, CRM metrics, Business Process Reengineering

(BPR) metrics, and ERP metrics

D. Web site metrics, SCM metrics, balanced scorecard metrics

ANSWER : C

PART C

QUESTION 2

a) Define effectiveness IT metrics.

ANSWER :

IT metrics effectiveness is an organization wants to operate with significant increases in both efficiency and effectiveness. It’s also focus on organization goals, strategies, and objectives and includes usability, customer satisfaction, conversation rates, and financial metrics.

b) Describe the four (4) types of effectiveness IT metrics.

ANSWER :

The types of effectiveness IT metrics is usability, customer satisfaction, conversion rates, and financial. Firstly, usability. This is which people perform transactions or find information such as the popular usability metric on the internet is degrees of freedom, which measures the number of clicks required to find desired information. Secondly is the customer satisfaction. This is important component which is to measure satisfaction of customer by satisfaction survey, percentage of existing customers retained, and the increases in revenue. Thirdly is the conversion rates. This is to measure the number of customers an organization "touches" for the first time and persuades to purchase its products or services. This metrics to evaluate the effectiveness of banner, pop-up, and under pop-under ads on the Internet. Lastly is the financial. Financial its like such as the return on investment, cost benefit analysis, and break-even analysis.

APRIL 2010

PART A

2. Effectiveness Information Technology (IT) metrics include throughput, speed and

availability.

ANSWER : False

8. Performance measures how quickly a system performs a certain process or

transaction in terms of efficiency IT metrics of both speed and throughput.

ANSWER : True

19. A click-through is a count of the number of people who visit one site and click on an

advertisement that takes them to the site of the advertiser

ANSWER : True

PART B

5. Which of the following is not a type of efficiency IT metric?

A. Speed

B. Availability

C. Usability

D. Throughput

ANSWER : C

OCTOBER 2010

PART A

7. Effectiveness IT metrics include throughput, speed, and availability.

ANSWER : False

PART B

7. According to Peter Drucker, what are managers who do things right addressing?

A. Efficiency

B. Effectiveness

C. Both efficiency and effectiveness

D. Customer metrics

ANSWER : A

8. What is measured by such benchmarks as satisfaction surveys, percentage of

existing customers retained, and increases in revenue dollars per customer?

A. Usability

B. Customer satisfaction

C. Financial

D. Conversion rates

ANSWER : B

PARTC

QUESTION 2

a) Briefly explain efficiency IT metrics and effectiveness IT metrics

ANSWER :

Efficiency implies doing things right and effectiveness implies doing the right things. Efficiency IT metrics focus on technology and include throughput, which is the amount of information that can travel through a system at any point in time. It also includes speed, availability, accuracy, web traffic, and response time. While in the other hand, effectiveness IT metrics focus on an organization’s goals, strategies, objectives, and includes usability, customer satisfaction, conversion rates, and financial metrics. Ideally, an organization wants to operate with significant increase in both efficiency and effectiveness.

APRIL 2011

PART A

7. A back order is demand against an item whose current stock level is sufficient to

satisfy demand.

ANSWER: True

PART B

6. Which of the following are Web site metrics?

A. Back order, customer order promised cycle time, customer order actual cycle

time

B. Number of prospective customers, cases closed same day, number of

marketing campaigns.

C. Abandoned shopping carts, page exposures, total hits, unique visitors

D. Learning and growth perspective, internal business process perspective,

customer perspective, and financial perspective

ANSWER: C

SECTION C

QUESTION 2

b) Some organizations measure the traffic on a website as the primary determinant of the

website's success. Identify and explain four (4) website metrics commonly used to help

organizations measuring its website's success.

ANSWER:

There are four website metrics commonly used to help organizations measuring its website’s success, such as abandoned shopping carts, page exposures, total hits and unique visitors. Abandoned shopping carts is number of visitors who create a shopping and start shopping and then abandon the activity before paying for the merchandise. Secondly, page exposures is average number of page exposures to an individual visitor. Thirdly, total hits. Total hits is number of visits to a Web site, many of which may be by the same visitor. Lastly, unique visitors. Unique visitors is number of unique visitors to a site in a given time. This is commonly used by Nielsen/Net rating to rank the most popular Web sites.

SEPTEMBER 2011

PART A

Effective and efficient supply chain management systems can enable an organization

to create entry barriers.

ANSWER : False

Efficiency IT metrics measure the impact IT has on business processes and

activities.

ANSWER : True

Benchmarking is a process of continuously measuring systems result, comparing

those results to optimal system performance and identifying steps and procedures to

improve system performance

ANSWER : True

Throughput refers as the amount of time a system takes to perform transaction.

ANSWER : False

PART B

What types of metrics measure customer satisfaction?

A. Efficiency IT metrics

B. Effectiveness IT metrics

C. Both efficiency and effectiveness IT metrics

D. None of the above

ANSWER : B

Which of the following is not a type of efficiency IT metric?

A. Speed

B. Availability

C. Usability

D. Throughput

ANSWER : C

PAST YEAR (2009-2011)

APRIL 2009

Section A

Reports for each sales person, product, and part are examples of detail or fine

information granularities (april 2009)

Answer : TRUE

Product Statistics is an example of analytical information(april 2009)

Answer : TRUE

Section B

13. Which of the following information can be maintained on a database?

A. Inventory.

B. Transactions.

C. Employees.

D. All of the above.

Answer : C

OCTOBER 2009

Section A

Reports for each sales person, product, and part are examples of detail or fine

information granularities.

Answer : TRUE

Transactional information is used when performing operational tasks and repetitive

decisions such as analyzing daily sales reports and production schedules to determine

how much inventory to carry.

Answer : TRUE

OCTOBER 2009

Section B

Which of the following represents the different information granularities?

A. Detail, summary, aggregate

B. Document, presentation, spreadsheet, database

C. Individual, department, enterprise

D. None of the above

Answer : A

All of the following are characteristics of information, except:

A. Transactional

B. Analytical

C. Timeliness

D. Quantity

Answer : D

APRIL 2010

Section B

7. Which of the following represents the different information formats?

A. Detail, summary, aggregate

B. Document, presentation, spreadsheet, database

C. Individual, department, enterprise

D. None of the above

Answer : B

OCTOBER 2010

Section A

10. Transactional information is used when performing operational tasks and repetitive

decisions such as analyzing daily sales reports and production schedules to

determine how much inventory to carry.

Answer : TRUE

11. Organizational information comes at different levels and in different formats and

granularities.

Answer : TRUE

Section B

11. What are the different types of information?

A. Levels, forms, granularities

B. Levels, forms, data

C. Levels, formats, granularities

D. Data, formats, granularities

Answer : C

12. What encompasses all of the information contained within a single business process

or unit of work and its primary purpose is to support the performing of daily

operational tasks?

A. Transactional information

B. Analytical information

C. Timeliness

D. Quality

Answer : A

Section C

1 b) Explain and give example of transactional information and analytical information.

Answer :

Transactional information is encompasses all of the information contained within a single business process or unit of work and its primary purpose is to support the performing of daily operational tasks. For examples, withdrawing cash from an ATM, making an airline reservation, purchasing stocks. Another examples are include daily sales, hourly employee payroll, product orders, shipping an order.

For analytical information is encompasses all organizational information, and its primary purpose is to support the performing of managerial analysis tasks. Organizations capture and store transactional information in databases and use it when performing operational tasks and repetitive decisions such as analyzing daily sales reports and production schedules. For example trends, sales, product statistic and future growth projections.

APRIL  2011

Section B

8. All of the following are characteristics of information, except?

A. Quantity

B. Analytical

C. Timeliness

D. Transactional

Answer : A

SEPTEMBER 2011

Section B

9. Which of the following can a database maintain information on?

A. Inventory

B. Transactions

C. Employees

D. All of the above

Answer : C