SPEED
-New form of server, telecommunications, wireless application, & software.
-Enable company to perform activities that were once ever thought possible.
-Company ability to satisfy continually changing customer requirement efficiently, accurately & quickly.
THREE FACTORS FOSTERING SPEED.
1.Serving customer is the best, most efficient & most effective manner has become critical and information about issue such as order status, product delivery, delivery schedule, and invoice has become a necessary part of the total customer service experience.
2.Information is crucial to manager’s abilities to reduce inventory and human resources requirements to a competitive level.
3.Information flows are essential to strategic planning for and deployment of resources.
EXAMPLES OF COMPANY THAT APPLY SPEED.
Maxis, Celcom, Digi, McDonald and Kentucky Fried Chicken (KFC).
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